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FAQs about Pricing, Insurance,Cancellations & Refunds

What is the cost per visit if I don't have Insurance? Will I be refunded if I want to cancel the appointment or if I can't get the prescription from the pharmacy for any reason?

$99 / Tele visit.

For cancellations 24 hrs before the appointment = Free

If cancelled within 24 hrs of appointment, Cancellation fee is $30

You should first email us: [email protected] and we'll try to resolve this issue.

If not,we will issue a full refund.

What types of payments do you accept? Can I use my HSA, FSA account to pay?

We accept Credit, debit,FSA,HSA cards -there is an extra 2.9%card processing fee

To avoid this fee pay by : Zelle, Paypal, Google Pay ,Apple Pay.

If you need to submit a receipt for reimbursement for HSA,FSA -- email us at [email protected]

Are meds covered by my insurance? what if I don't have insurance?

Yes. If you don't have insurance,we can give you coupons from GoodRx.com

Do I have to go to the Lab or doctor's office to get drug tests done?

We will ask you to go to the nearest lab to get drug screens done. If you would rather have these done in the convenience of your home, we can mail you the kits for an additional charge.

FAQs about Pricing, Insurance,Cancellations & Refunds

What is Suboxone and how does it work?

Being a Partial Opioid receptor agonist prevents debilitating withdrawals and cravings.This prevents relapse early in recovery, offering the ability for patients to stabilize and begin to work on the underlying causes of addiction.

What are the side effects of Suboxone ?

Like any medication, buprenorphine may cause some side effects during treatment. though these are relatively rare.

Common side effects include:

1. Constipation Headache, Dry mouth, Insomnia, nausea

Other rare but more serious side effects to be aware of include:

1. Respiratory suppression

2. Overdose if taken in excess or with other sedating medications

3. Withdrawal symptoms upon discontinuation

4. Precipitated opioid withdrawal , if taken when other opioids are present in the system

How long will it take to complete treatment and get off Suboxone?

This varies between patients but usually will last for 6-8 months. Patients who discontinue Suboxone early are more at risk of a relapse than patients who continue for longer and taper the medication to off slowly but steadily.

How does Buprenorphine differ from Methadone ?

Buprenorphine is safer, treats withdrawals more quickly, is easier to taper and get off and has less of a Social Stigma than Methadone.

Doctor visits for Buprenorphine can be done Online ( you don't have to go to the doctor's office for either the visit or for drug tests which can be done from your home) whereas you have to go to the Methadone clinic each day.

Will Suboxone give me a high?

Because those receptors are not fully engaged, buprenorphine has a “ceiling effect”. -- a point where the medication reaches its limit in its ability to be used to achieve a “high” or euphoric effect.

Will Buprenorphine help me with my chronic pain?

Since it is a partial opioid agonist,it does not activate the opioid receptors in the brain to the same extent as a full agonist such as methadone and can help only on a limited basis to treat chronic pain

What happens if I inject Suboxone? What happens if I use heroin, oxycodone or Fentanyl while taking Suboxone? Can Suboxone give me a high ?

Naloxone is an opioid antagonist that blocks the opioid receptors.When combined with buprenorphine acts as a deterrent to misuse. If injected, the naloxone causes an immediate state of acute withdrawal, preventing intravenous misuse of the medication. Additionally, the naloxone prevents the effects of other illicit opioids if they are taken while a patient is taking SUBOXONE.It cannot give you a High because it has a “ceiling effect”-- a point where the medication reaches its limit in its ability to be used to achieve a “high” or euphoric effect.

What is Kratom ? Is it illegal in USA? Is it addictive? Will it help me get off Opiates ?Will Suboxone help me get off Kratom?

Kratom produces euphoric effects similar to opioids, but it is not actually an opioid.

Because of this effect people who use opiates may be able to substitute them with Kratom and may be led to believe that Kratom has helped them to "get off" Opiates.

Kratom is not currently illegal in USA & it's use is not recommended. It can be “addictive” and people who use it can develop dependence on it. They can develop cravings and withdrawals after discontinuing use.

Suboxone is a partial opioid agonist and can help patients get off Kratom.

Can Suboxone be taken with other medications like Trazodone, Seroquel, Xanax, Klonopin, Adderall, Wellbutrin, Zoloft, Prozac, Buspar, Neurontin, Tramadol or Lyrica?

These medications may have interactions with Suboxone and if taken together may increase the likelihood of drowsiness, Serotonin syndrome, Respiratory depression, Overdose and death. These should be taken carefully under the supervision of a doctor.

Do I have to be in Withdrawal before starting Suboxone ? How long before shall I stop taking any opiates? What happens if I am not in withdrawal?

You have to be in mild to moderate withdrawal before induction with Suboxone. Otherwise, it may cause a Precipitated Withdrawal which is very uncomfortable and at times, life threatening. This can be avoided by stopping all opioids like Heroin, Oxycodone, Morphine , Fentanyl at least 12 hours

( 48 -72 hours for Methadone ) before starting on Suboxone.

I'm afraid of getting withdrawals ( anxiety, restless legs, cold sweats, insomnia, body aches, chills, diarrhea) if I stop taking Opioids. Will I be prescribed any medications to lessen these?

We can prescribe medications like Benadryl, Atarax, Clonidine etc to lessen withdrawal symptoms

Can I take Suboxone if I work, drive or operate machinery? Can my employer fire me from my job if they find out that I am taking Suboxone?

You are protected under the Americans with Disabilities Act which states that employers cannot discriminate against or fire people if you are taking Suboxone that is being prescribed by a doctor.

You should make sure you are not drowsy while working, driving or operating any machinery and take the medication only as prescribed by your doctor.

What if I am pregnant ? Can I breast feed my baby while taking Suboxone?

Opioids can cause a lot of harm to the baby.Some doctors use Subutex instead of Suboxone during pregnancy because Naloxone was thought to be teratogenic.to be very safe during pregnancy, and most doctors support continuing Suboxone therapy during pregnancy for women with a history of OUD.

How long does it take for Suboxone to kick in?

Can you use while on Suboxone?

Difference between Online and In person SUBOXONE CLINICS?What are the benefits of Online Suboxone Doctors?

> Patients often wait days to weeks for an in-person visit

> Lots of time lost in transportation to and from the clinic

> Unpredictable wait times during in-person visits

> High and often unpredictable costs

> Confidential phone & video calls with your medical provider via our mobile app

>Online support groups from the privacy of your own home

>Experienced, addiction-medicine-trained online Suboxone doctors who truly care

Most insurance providers accepted, including private insurance, Medicaid and Medicare

Online Suboxone doctors offer an easier, more convenient, and more discreet way to get the care you need for opioid use disorder. Here are just some of the benefits of online Suboxone clinics:

1.

Quick Treatment

You could wait for weeks or even months to get an in-person appointment at a clinic. With our telehealth services, you can meet with a medical provider incredibly quickly. You’ll sync on a phone or video call via our mobile app.

2.

Convenience

You have easy access to your medical providers with virtual services. If you meet in person, you lose a lot of time in transit to and from clinic visits. You also spent a lot of time in waiting rooms with in-person appointments. This doesn’t happen with virtual services.

3.

Privacy

When you opt for Suboxone treatment via online clinics, you enjoy an added level of privacy and confidentiality. You don’t have to worry about people seeing you traveling to or from treatment or in the waiting room. You simply log on at home.

4.

Top Doctors

Some of the nation’s top doctors offer treatment via our online telehealth services. The virtual aspect of care allows them greater reach in treating patients from all over.

5.

Flexibility

You have a greater ability to customize your treatment schedule when you opt for virtual Suboxone treatment. Since you can more easily fit appointments into your schedule with virtual services, you’re more likely to stick with treatment.

6.

Lower Cost

In-person Suboxone clinics have a lot of overhead to cover. Since this isn’t the case with telehealth services, treatment prices are often significantly lower.

7.

Insurance Coverage

With in-person treatment, you have to worry about finding an in-network provider that accepts your health insurance. But online Suboxone doctors accept most insurance providers, including private insurance companies like Aetna, Cigna, Anthem, Blue Cross Blue Shield, United Healthcare, Medicaid and Medicare. This ensures that you get the help you need in a quick, affordable and timely manner.

8.

Robust Support

You can participate in online support groups from the comfort of your own home. When your support network is easy to access, you’re more likely to use it, and this will increase your chances of sustained recovery.

DOES SUBOXONE SHOW UP ON A DRUG TEST?

Buprenorphine is not a part of the standard drug screen. For someone to know if you are taking it

must be specifically ordered. If you’re prescribed buprenorphine/naloxone (Suboxone) by a medical provider, then you have legal protections from employment discrimination.

Our Providers can provide you an official letter explaining you have a prescription for buprenorphine, without breaking patient confidentiality.

CAN I DO THE DRUG TESTS IN THE PRIVACY OF MY HOME?

Yes. We will mail you a drug test kit (urine cups or oral swabs). Testing is done randomly and may not be done at each Televisit.

You will be able to show the sample collected ( your urine sample in a drug test cup that you have collected just before you start your visit or you will be asked to do a oral swab) during the visit.

Your provider will be able to see the results and discuss them with you during the visit itself. The results will be then uploaded to your Chart.

DO YOU DO DRUG TESTS? WHAT HAPPENS IF I FAIL A DRUG TEST DURING TREATMENT?

Drug tests help to keep patients accountable and tell us what they are doing in their recovery. If your drug tests shows substances that are not part of your treatment plan, then it’s between you and your medical provider to engage in shared decision-making to decide what additional supports you might need ( like more frequent monitoring, Therapy, Support Groups, referral to a more Intensive treatment program etc.) to reach the treatment goals you have jointly agreed upon.

WHAT IF I AM CURRENTLY ON METHADONE?

WHAT IF MY MEDICATION IS LOST OR STOLEN?

HOW LONG WILL THE VISIT LAST?

CAN I USE BUPRENORPHINE WHILE PREGNANT?

While methadone is the preferred treatment during pregnancy, buprenorphine can be safely taken during pregnancy when carefully monitored by a medical provider. It is far safer then detoxing or continuing to use opioids illicitly and does not cause any fetal abnormalities. Buprenorphine with naloxone should be avoided as there is not currently information about the safely of naloxone on unborn children.

HOW MUCH BUPRENORPHINE SHOULD I TAKE?

A proper dose of buprenorphine or Suboxone® varies for each person, but typically begins more aggressively than with methadone because of the ceiling effect. A therapeutic dose has been reached when the patient no longer experiences withdrawal symptoms and is also not experiencing euphoria.

Do I have to undergo counseling ?

If deemed necessary, we combine Suboxone treatment with behavioral health online support groups and referral to Tele counselors or psychologists

FAQs about Suboxone / Buprenorphine

Does Suboxone cause hair loss, hallucinations, seizures, mood swings, insomnia, depression, leg swelling /fluid retention, tiredness ,sedation or drowsiness ? Weight gain ? What are it's common side effects?

It does not cause the above problems.

It may cause nausea,constipation,headache although these are relatively rare

How long will it take to complete treatment? How long

do I have to be on Suboxone before I can come off of it?

This varies between patients but usually will last for 6-8 months. Patients who discontinue Suboxone early are more at risk of a relapse than patients who continue for longer.

How does Buprenorphine differ from Methadone?

Buprenorphine is safer, treats opioid withdrawal more quickly, is easier to taper and get off and has less of a Social Stigma than Methadone.

Doctor visits for Buprenorphine can be done Online ( you don't have to go to the doctor's office for either the visit or for drug tests which can be done from your home) whereas you have to go to the Methadone clinic each day.

What happens if I inject Suboxone?

If injected, the naloxone causes the user to go into an immediate state of acute withdrawal, preventing intravenous misuse of the medication.

Will Buprenorphine help me with my chronic pain ?

Buprenorphine is a partial opioid agonist, which can be used on a limited basis to treat chronic pain, but whose primary purpose is the treatment of opioid addiction. Partial agonists do not activate the opioid receptors in the brain to the same extent as a full agonist such as methadone. This is the primary difference between the two medications. Because those receptors are not fully engaged, buprenorphine.

Will Suboxone give me a high?

Because those receptors are not fully engaged, buprenorphine has a “ceiling effect”. A ceiling effect is the point where the medication reaches its limit in its ability to be used to achieve a “high” or euphoric effect.

What happens if I use heroin, oxycodone or Fentanyl while taking Suboxone?

Naloxone is an opioid antagonist that blocks the opioid receptors. Used independently, Naloxone (Narcan) is used to reverse opioid overdose. When combined with buprenorphine it acts as a deterrent to misuse. If taken as prescribed there is no opioid effect. If injected, the naloxone causes the user to go into an immediate state of acute withdrawal, preventing intravenous misuse of the medication. Additionally, the naloxone prevents the effects of other illicit opioids if they are taken while a patient is taking SUBOXONE

What is Kratom ? Will Suboxone help me get off Kratom?

Can Suboxone be taken with other medications like Trazodone, Seroquel, Xanax, Klonopin, Adderall, Wellbutrin, Zoloft, Prozac, Buspar, Neurontin, Tramadol or Lyrica?

These medications may have interactions with Suboxone and if taken together may increase the likelihood of drowsiness, Serotonin syndrome, Respiratory depression, Overdose and death. These should be taken carefully under the supervision of a doctor.

Do I have to be in Withdrawal before starting Suboxone ? For how long ? What happens if I am not in withdrawal?

You have to be in mild to moderate withdrawal before induction with Suboxone. Otherwise, it may cause a Precipitated Withdrawal which is very uncomfortable and at times, life threatening. This can be avoided by stopping all opioids like Heroin, Oxycodone, Morphine , Fentanyl at least 12 hours

( 48 -72 hours for Methadone ) before starting on Suboxone.

I'm afraid of getting withdrawals ( anxiety, restless legs, cold sweats, insomnia, body aches, chills, diarrhea) if I stop taking Opioids. Will I be prescribed any medications to lessen these?

We can prescribe medications like Benadryl, Atarax, Clonidine etc to lessen withdrawal symptoms

Can I take Suboxone if I work, drive or operate machinery? Can my employer fire me from my job if they find out that I am taking Suboxone?

You are protected under the Americans with Disabilities Act which states that employers cannot discriminate against or fire people if you are taking Suboxone that is being prescribed by a doctor.

You should make sure you are not drowsy while working, driving or operating any machinery and take the medication only as prescribed by your doctor.

What if I am pregnant?

How long does it take for Suboxone to kick in?

Can you use while on Suboxone?

FAQs about the Program & Process

Is this treatment confidential? Are you HIPAA compliant?

Absolutely! At NeonMD, your privacy is paramount.

All information provided by you is confidential, secure, encrypted and is subject to all protections of Doctor-Patient confidentiality.

Video sessions are never recorded.

Aside from your doctor, no one has access to your records- not secretaries, not ancillary staff, not insurance companies, not human resources (unless you specifically request information to be released).

This is a level of privacy that simply cannot be matched in traditional practices.

We are bound by the same privacy laws as any other healthcare provider, and our servers are protected under strict HIPAA guidelines.

We will not inform your Primary care physician / family doctor or any other Medical Provider about this treatment without your explicit consent.

Even if you have insurance, you can choose not to use it as you may want to keep the treatment strictly confidential. This may be for various reasons -- mostly related to negative effects on your job, life insurance,relationships etc. We will not share your information with your insurance company or with any third party without your written authorization.

Are you HIPAA compliant?

We’re 100% safe and confidential with your information. We utilize bank-level encryption and are fully HIPAA compliant.

We never share your information with any third party unless you specifically request we do so in writing.

The information you share is protected by the same doctor-patient privilege you would expect in a normal office visit.

What if I am traveling from one state to another ? Can I still get a prescription?

Covered multiple states in the US and continuously expanding. If you are traveling from one state to another, we will help you match a new licensed & certified provider to support your care needs with no additional charge.

Here are the states we currently provide services in:

CA, TX, FL, NY, IL, PN, OH, GA, NC, MI, NJ, VA, WA, AZ, MA, TN, IN, MI, MD, WI, CO

What states do you currently serve ?

We cover multiple states and are currently expanding.

Here are the states we currently provide services in:

CA, TX, FL, NY, IL, PN, OH, GA, NC, MI, NJ, VA, WA, AZ, MA, TN, IN, MI, MD, WI, CO

WHAT IF MY MEDICATION IS LOST OR STOLEN?

You should always keep your medication protected. If the circumstances are legit, you will be asked to file a Police report and provide us with a Case Report number.

To replace lost medication or not will be at the discretion of your provider.

Can I switch to Suboxone from Methadone ?

Yes. You can discuss this with your provider who will evaluate your current Treatment Regimen and circumstances to decide if the transition is appropriate for you at this point of time.

Can I do the drug tests in the privacy of my home?

Yes. We will mail you a drug test kit (urine cups or oral swabs). Testing is done randomly and may not be done at each Televisit.

You will be able to show the sample collected ( your urine sample in a drug test cup that you have collected just before you start your visit or you will be asked to do a oral swab) during the visit.

Your provider will be able to see the results and discuss them with you during the visit itself. The results will be then uploaded to your Chart.

Does Suboxone show up on a drug test?

Buprenorphine is not a part of the standard drug screen. For someone to know if you are taking it , the test must be specifically ordered. If it is prescribed by a medical provider, then you have legal protections from employment discrimination.

Our Providers can provide you an official letter explaining you have a prescription for buprenorphine, without breaking patient confidentiality.

Do you do drug tests? What happens if I fail a drug test during treatment?

Drug tests help to keep patients accountable and tell us what they are doing in their recovery. If your drug tests shows substances that are not part of your treatment plan, then it’s between you and your medical provider to engage in shared decision-making to decide what additional supports you might need ( like more frequent monitoring, Therapy, Support Groups, referral to a more Intensive treatment program etc.) to reach the treatment goals you have jointly agreed upon.

How long will the visit last?

The first visit may be for 15-30 minutes. Future visits are for 15 minutes each.

It takes about 10 minutes to register online with your smart phone.

What if I only have a flip phone?

If you do not internet access or a device with video capabilities, an audio-only device like your flip phone can be used for the appointment.

You may not be able to see the provider but can communicate with them by talking to them.

Is my information secure?

We use secure, HIPAA-compliant tools to store patient information, so you can rest assured that your personal data is safe.

How do I register?

Once you create an account and log in, you will then be given access to securely fill “PATIENT FORMS” which is simple demographics --- your name, date of birth, your home and pharmacy address, phone number and your insurance information.

You will also answer questions about your addiction, prior treatments including Suboxone, Rehab, counseling, medical, surgical, family, psychiatric, and legal history.

What are the general rules and etiquettes to be followed during the Tele visit?

1. Be in a quiet room and private environment to ensure sensitive information is not shared with unauthorized people.

2. Make sure you are in a well- lit room so the provider can clearly see you.

3. Wear the same attire you would wear to an in-person clinic visit.

4. Please refrain from eating and drinking during the visit.

HOW DO I CONNECT WITH THE PROVIDER FOR MY APPOINTMENT?

You will get a text message with a link for a Televisit invitation from the Provider 5 minutes prior to your visit time.

Prepare a list of questions for your provider to have ready for your visit.

Once you click the link you will begin interacting with your Provider live, real-time. Again, all through your smartphone.

After the visit is completed your provider will send your prescription electronically and you can pick it up the same day.

Why do I have to upload a picture of my face or my government-issued photo ID?

Your prescriber will need to confirm your identity and date of birth before you can be treated via telemedicine.

We require an identifiable photo of your face. The photo needs to be taken in real-time and needs to be a clear and accurate representation of you at the point in time of your online visit (i.e. not old photos of you from years ago).

1. No sunglasses or other facial obstructions

2. No pictures of pictures

3. No filters

We also require an identifiable photo ID. This must include:

1. First Name

2. Last Name

3. Date of birth

4. Expiration date (for legal purposes your ID cannot be expired)

5. Unobstructed photo of your face

FAQs about Privacy and Security

Is my payment information secure?

We utilize Stripe and Square's secure Payment System to process all credit card payments made within our apps. Your payment information is kept secure with Stripe and Square. These have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Your credit card information is never stored with us. Instead, Stripe stores credit card information in its secure credit card vault. For more information regarding Stripe, please visit their website at www.stripe.com.