Is my treatment completely confidential?

Yes. Your treatment and all communication with the Medivira team is fully confidential and HIPAA compliant. We respect your right to privacy and your information will never be shared with anyone without your explicit consent. Our telehealth platform uses secure, encrypted video and messaging. You can receive care from the privacy of your own home without anyone knowing you are seeking treatment.

Can I transfer my care from another clinic to Medivira?

Absolutely. We welcome transfer patients from any provider for any reason — no questions asked. Whether you are looking for more flexible scheduling, same-day appointments, telehealth options, a more discreet environment, or simply a doctor who takes more time to listen — we make the transfer process straightforward. You do not need to explain your reasons and there is no gap in your treatment. Bring any existing prescription information and we will take it from there.

What if I have questions after my visit or outside office hours?

Medivira provides 24/7 text message support for all patients. If you have a question about your medication, a concern about side effects, or anything else that comes up between visits or after office hours — simply text us and our team will respond. You are never left without support between appointments.

Will I always see the same doctor?

Yes. At Medivira you will always see Dr. Saleha Jafar, MD — from your very first visit through every follow-up and maintenance appointment. Dr. Jafar is the founder of Medivira and your dedicated physician. She will know your name, your history, and your treatment plan at every single appointment. You will never be passed to a rotating roster of providers.

Is counseling or therapy required?

Medication and counseling together consistently show better outcomes than either alone, and we strongly encourage both. However at Medivira, counseling is not compulsory. We provide medication management as our primary service. If you would also like therapy, Dr. Jafar can refer you to a trusted therapist while she continues to manage your medication. The decision is always yours.

What is the difference between an in-person visit and a telehealth visit?

The clinical quality is identical. Both visit types include a full medical evaluation with Dr. Jafar, a treatment plan discussion, and a same-day prescription if appropriate. The difference is simply location — in-person visits take place at our Frisco, TX clinic at 400 Stonebrook Pkwy STE 902, while telehealth visits happen via secure video or audio call from wherever you are in Texas. Most patients find telehealth more convenient for follow-up and maintenance visits.