This Notice of Privacy Practices (“Notice”) applies to Medivira and all it's affiliated members ( (“we” or “our”), website, Platform and other services ( “Site”, “Services”) and describes our legal duties and privacy practices with respect to your Protected health information ( "PHI", "your information" ) which will not be used for any other purpose without your explicit consent.We are required by law to provide you a copy of this Notice and to notify you if there is a breach of this information.
Medivira maintains the privacy of your Personal and health information in accordance with federal, state and HIPAA laws. In particular,substance use disorder PHI is maintained in accordance with 42 U.S.C. § 290dd–2 and 42 C.F.R. Part 2, the Confidentiality of Substance Use Disorder Patient Records (“Part 2”).
We receive usage data when you use our Services for example, when you view or search content on our Website, install applications, create or log into your account and information you provide when you register.We may also collect and receive data about the devices and computers used by you to access our Services-- IP addresses, information about browser and mobile device used,pages visited, location and cookies.
We may also receive your information through a third-party, such as your Health care Providers, health insurer or employee benefits program.
Protected health information will not be used for any other purpose, including marketing, without your consent.
We use the information we collect for the following purposes:
to administer, operate, maintain and secure our Services
to monitor and analyze usage and activities related to our Services, for accounting, recordkeeping, backup and administrative purposes
to customize and improve the content of our communications, websites and social media accounts
to provide customer service and support,communicate with you,respond to your comments, questions and request testimonials, surveys and feedback from you about our Services
to process and complete transactions,send you alerts and notifications,purchase confirmations and invoices
to educate and train our workforce
to respond to a legal request or claim,comply and cooperate with law enforcement, judicial orders, and regulatory inquiries.
to enforce any applicable Terms of Use, and to ensure the safety and security of our Services and our users. For example:to authenticate users, to facilitate secure payments
conduct audits, and enforce our terms and policies;
to investigate and protect against fraud, malicious or unauthorized access, and other illegal activities; and
to demonstrate compliance with our policies and procedures,privacy and data security laws and regulations such as HIPAA and GDPR
to provide you with health and wellness notifications and information that may be of interest to you
to provide you with targeted, personalized advertising and promotional information about offers, services or products of third parties that may be of interest to you. We do not share your personal information with them, although you may choose to share your information with such third parties if you choose to access the third party’s website, click on the link in an advertisement, contact the third party in regards to the offer or otherwise communicate with the applicable third party whose products or services are being promoted.
To order lab test and other services from our partners
We need your written consent to use and disclose your health information except under following circumstances when we may have to disclose it without your written authorization:
Within Our Organization: Medivira's personnel ( both Medical Providers and non-Provider's, such as customer support) may use and share your information
to emergency medical personnel, If there is a medical emergency due to which your prior authorization cannot be obtained
to third party “business associates” and “qualified service organizations” that perform services such as transcription, billing, and collection services
to entities who are legally permitted to perform audits of our services or facilities.
for Legal Proceedings pursuant to court orders as permissible by law.
to a law enforcement agency or official to report a threat or crime on our Premises or against our Personnel.
to the appropriate state or local authorities to report Child Abuse or Neglect as required by law
To disclose information about a deceased patient relating to an inquiry into the cause of death of a patient under laws requiring the collection of death or other vital statistics or permitting inquiry into the cause of death.
to researchers who are conducting a specific research project. Your identifying information will never be published without your written authorization.
to Food and Drug Administration (“FDA”) if an error in the manufacture, labeling, or sale of a product is thought to threaten the health of any individual and they need the information to notify patients or their Providers of potential dangers
Your psychotherapy records or your presence in treatment will not be disclosed to any one without your written authorization. We will not disclose your health information for marketing purposes without your written authorization except as otherwise permitted by law.
to receive a copy of your health information, excluding your psychotherapy notes. We may charge you a fee as permissible by law
to transmit such a copy to any person or entity designated by you.
to request a certain location or a method for communicating with you. For example, you may want us to communicate with you through text or email only and not leave any voice messages or to receive information through a written letter sent to a private address or a P.O. box.
to request that we correct your health information that you think is incorrect or incomplete. For example, if your date of birth is incorrect, you may request a correction in writing.
to request an accounting of disclosures we make of your health information.
to request restrictions on how your health information ( HI ) is used for treatment, payment or health care activities.We are not required to agree unless the restriction request is regarding :
disclosure to your health insurance company for healthcare operations or payment purposes
information is related solely to a health care service paid by you in full
to have Paper Copy of this Notice even if you previously agreed to receive it electronically.
When you browse our website, our system will issue cookies by placing small files/code on your device to offer you a more personalized user experience, unless you refuse to accept these by activating the appropriate setting on your browser. However, if you select this setting, you may not be able to access certain parts of our platform or services.
Our sites may contain links to other 3rd party websites or services that are not owned or controlled by us to provide you with targeted, personalized advertising and promotional information about offers, services or products of 3rd parties that may be of interest to you. We do not share your personal information with 3rd parties unless you ask us to, although you may choose to share your information with them when you access their website by clicking on the link on our site or a link in an advertisement, lab interface, or an offer being promoted that is of interest to you. Once you direct us to disclose your specific information to the 3rd party provider, you understand and agree that they will independently have a right to determine how they will process such information, subject in each case to the applicable 3rd party provider's own privacy policy.
We are not liable for the privacy or business practices of any 3rd party websites and you agree that you will be using these at your own risk. We however encourage you to read their privacy policies to understand what information they collect about you and how they will use, maintain, protect and disclose that information.
You have the right to access, modify, correct, update, delete, restrict or object to our use of your PHI. If you change your mind after authorizing use or disclosure of your health information, you may revoke it at any time by contacting us in writing. You can also use your account settings or contact us to withdraw your consent at any time or request us to delete your data or close your account. You can control marketing and service notifications by changing your communication preferences in account settings or via the unsubscribe link in an email.
You accept that you have read, understood and agree with this Notice of Privacy Practices before accessing our services. You can contact us if you have any questions.
If you do not agree with the practices described in this Privacy Policy, please do not proceed further and do not use our services.
If you feel that your privacy rights have been violated, you can file a complaint by
sending a letter in writing to our Privacy Officer at 400 Stonebrook Pkwy, STE 902, Frisco TX 75036 or
emailing us at [email protected], Attn: Privacy Officer or
calling us at (817) 973-5676
Changes to this Privacy Policy
We reserve the right to make changes to this Notice. We will periodically update this Privacy Policy
and each updated Notice will have an effective date listed on the first page.You can access the revised Notice on our website.If we make material or important changes you will be notified.
We encourage you to review this Privacy Policy periodically on our website.
You have the right to file a complaint if you believe your privacy rights have been violated. If you would like to file a complaint about our privacy practices, you can do so by sending a letter outlining your concerns to: Medivira, Attn: Privacy Officer, 400 Stonebrook Pkwy, STE 902 Frisco, TX 75036, or by contacting our Privacy Officer by telephone at (817) 973-5676 or by email at help@medivira.com. You also have the right to complain to the Secretary of the United States Department of Health and Human Services. You will not be penalized or otherwise retaliated against for filing a complaint